Privacy Policy

Privacy Policy
Last Updated: June 2, 2025

Welcome to VibeSerenity Luxe Collective (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website (www.vibeserenitylife.com) and our luxury wellness and travel services (“Services”).

By using our website or services, you agree to the terms of this policy.

1. Information We Collect

a. Personal Information
We may collect the following when you sign up, make a purchase, or interact with our concierge:

  • Full name

  • Email address

  • Phone number

  • Billing/shipping address

  • Payment details (securely processed)

  • Social media usernames (if applicable)

b. Non-Personal Information
We may automatically collect:

  • IP address and browser/device type

  • Pages visited and time spent

  • Referral sources (e.g., Instagram, TikTok)

  • Interaction data with automated tools

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Deliver personalized luxury experiences

  • Process secure payments

  • Communicate with you about your membership

  • Offer exclusive perks and updates

  • Improve and optimize the user experience

You can opt out of promotional emails at any time.

3. How We Share Your Information

We do not sell your personal information.

We may share data with a limited number of trusted service providers for purposes such as:

  • Payment processing

  • Concierge and customer support

  • Hosting, optimization, and analytics

  • Fulfilling exclusive perks and partner experiences

All partners are contractually required to protect your information and may only use it to deliver services on our behalf.

4. Cookies and Tracking

We use cookies to:

  • Save preferences

  • Analyze traffic and performance

  • Personalize your experience

You can disable cookies through your browser settings, but some features may be affected.

5. Data Security

We use encryption, secure servers, and SSL protocols to protect your data. Payment information is handled by secure third-party providers—we do not store full payment details on our servers.

6. International Users

If you access our services from outside the United States, you consent to your information being transferred to and processed in the United States. We comply with applicable laws such as the GDPR for users in the EU.

7. Your Privacy Rights

For U.S. residents (including California):
You have the right to access, update, or request deletion of your data and to opt out of certain data-sharing practices.

For EU/UK residents (under GDPR):
You have the right to access, correct, delete, or restrict the processing of your data and to withdraw consent at any time.

To make a request, contact: [email protected]

8. Children’s Privacy

Our services are intended for users 18 and older. We do not knowingly collect data from children under 13. If such data is discovered, it will be promptly deleted.

9. Data Retention

We retain personal data as long as your account is active or as needed to fulfill services, comply with legal obligations, or resolve disputes. You may request deletion at any time.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before engaging with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting. Continued use of our services means you accept the updated terms.

12. Translation Disclaimer

If this policy is translated into another language, the English version governs in case of conflicts or discrepancies.

13. Contact Us

For questions or concerns about this policy, contact us at:
[email protected]
www.vibeserenitylife.com

By using our website or services, you acknowledge and agree to this Privacy Policy.